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FAQ

We hope you find your answers below. To search more FAQs or to contact Customer service directly, please contact us.

  1. What currencies do you use on the website?

    All prices and transactions are processed in Australian dollars.

  2. What payment methods do you accept?

    We accept secure payments by credit card (Visa, Mastercard, AmEx).

  3. What shipping options are available?

    All shipping costs will be calculated at the checkout.

  4. How long will it take for my order to arrive?

    Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location.  International order delivery times vary based on specific orders weights & contents..

  5. How secure is my online order?

    The Degrandi Cycle & Sport online store uses 128-bit SSL encription with all transactions to ensure your personal details as well as your credit card details are kept secure.

  6. What is a Promotional Code (Promo. Code)?

    Promotional Codes are occasionally distributed to our newsletter subscribers. Subscribe to our newsletter.

  7. How quickly should I expect a response to my online order?

    You will receive an email confirmation of your order. Most email receipts are received within fifteen minutes. If you do not immediately receive your receipt, please allow up to twenty-four hours for it to be delivered before contacting us. If you have not received your receipt, please also check your SPAM folder, as it may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox.